Please ensure that you protect your cardlock cards and PIN numbers.
- “Card and PIN Safety”
o Keep your card in a safe place – do not leave any cards in your trucks or other equipment
o Keep your PIN number in a safe place – never with the fuel card itself
o Check billings to ensure that your consumption of fuel is consistent.
- “Lost or Stolen Cards”
o If a card is lost or stolen immediately call our Cloverdale Office at 604-574-7404 (TF 1-877-574-7404) during business hours or the 24-hour Key to the Highway Department 1-877-359-9792 after hours.
o As per your Commercial Fuel Card agreement, you are responsible for products sold on the card until you notify us that a card is lost or stolen.
o Please treat your card like a bank ATM card. Protect yourself against theft.
o At M.R. Smith Limited we take preventive measures to stop theft by reviewing a daily card transaction report, looking for any suspicious activity. If card usage looks suspicious we will contact you immediately after reviewing. This is a unique service offered exclusively by M.R. Smith Limited which helps our customers protect themselves against card fraud.